Customer satisfaction is important to us.

Due to the nature of food products, returns are handled carefully to maintain quality and safety.

Coffee & Tea Products

Coffee, tea, and other consumable products cannot be returned once opened or used.

Returns may be accepted only if:

●     Incorrect product delivered

●     Damaged during transit

●     Manufacturing defect

●     Expired product received

Customers must notify us within 48 hours of delivery with clear photographs.

Vending Machines & Equipment

Returns for vending machines are accepted only for:

●     Manufacturing defects

●     Transit damage

●     Incorrect product supplied

Warranty terms, if applicable, will be governed separately.

Refund Eligibility

Approved refunds will be processed after inspection of the returned product.

Refunds may be issued to:

●     Original payment method

●     Store Credit (where applicable)

Processing time generally ranges between 7–10 business days after approval.

Non-Returnable Items

Returns are not accepted for:

●     Opened food products

●     Used vending machines

●     Products damaged due to misuse

●     Customized or special-order products

●     Products without original packaging

●     Clearance or promotional sale items unless defective

Cancellation

Orders may be cancelled before dispatch.

Once shipped, cancellations may not be possible.